Aplicar técnicas para el tratamiento de las solicitudes de información turística, quejas y reclamaciones que habitualmente se producen en centros o servicios de información turística y su resolución más adecuada. Ebook ajustado al certificado de profesionalidad de Promoción turística local e información al visitante.
- Cover
- Contents
- Notes on Contributors
- Prologue
- Introduction
- PART I: MEDIA DISCOURSE
- 1 Enforcing gender via directives in female adolescent magazines: a contrastive view in English and Spanish
- 2 Official and unofficial propaganda: old sexism (and, racism and classism) in new guises
- 3 Deconstructing ‘mean girls’: impolite verbal behaviours, on/offline self-representations and evaluative beliefs
- 4 Help! The negotiation of discursive practices on domestic violence in an online public discussion forum
- 5 Claiming women’s rights through cartoons: the demand for a work-life balance
- PART II: NEW TECHNOLOGIES
- 6 The construction of adolescents’ peer identity through hyperbole on social networking sites
- 7 A pragmatic and multimodal analysis of emoticons and gender in social networks
- 8 Adolescents’ language in blogs: a case study of female and male bloggers
- PART III: HIGHER EDUCATION CONTEXT
- 9 Representations of gender in English and Spanish maritime engineering journals: a contrastive analysis
- 10 Genre and professional identity: an exploratory study on the female student teachers’ evaluation of experience in EFL
- 11 Gender styles in teaching: the use of hyperbole in teachers’ follow-up moves
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