En cuatro capítulos se tratan los siguientes temas: 1) Objetivos y características de las tecnologías de la información y la comunicación (ICT) empleadas en la Administración Pública. 2) Áreas de la Administración Pública que utilizan ICT. 3) Modelo para el análisis y evaluación del gobierno electrónico, del que se ofrece un completo cuestionario en apéndice al final del libro. 4) Principales disposiciones sobre Administración electrónica que los Gobiernos y Parlamentos han aprobado para regular las actividades desarrolladas con ayuda de ICT. La obra concluye con el citado apéndice y con un glosario.
- Cover
- Title page
- Copyright page
- Table of contents
- Prologue
- Chapter 1. Introduction to electronic goverment
- 1.1 Basic Concepts in Electronic Relationships
- 1.2 History and Development of ICTs
- 1.2.1 Milestones in the History of Communications
- 1.2.2 Communications Needs
- 1.2.3 Internet
- 1.2.4 The World Wide Web
- 1.2.5 Globalization
- 1.3 Origins of Electronic Government
- 1.4 Advantages, Benefits and Risks of Electronic Government
- 1.5 Policies and Strategies for the Implantation of Electronic Government
- 1.6 Summary
- 1.7 Activities
- Chapter 2. Areas of application of electronic government
- 2.1 Introduction
- 2.2 From the Definition of Electronic Governmentto its Classification
- 2.2.1 Definition of Electronic government
- 2.2.2 The Basic Dimensions of Electronic Government
- 2.3 The Agents and their Relationships
- 2.4 Levels, Areas and Environments
- 2.5 Intervention Procedures, Methods and Tools
- 2.6 The Action Outline: Basic File
- 2.7 Summary
- 2.8 Activities
- Chapter 3. Analysis and evaluation of electronic government
- 3.1 Introduction
- 3.2 Bases for an Analysis Model and Evaluation
- 3.2.1 Basic Concepts: Quality, Analysis and Evaluation
- 3.2.2 Quality Management and Evaluation
- 3.3 The Analysis Model
- 3.3.1 Description of the model
- 3.3.2 Indicators
- 3.3.3 Questionnaires
- 3.4 Documenting the Environment and the Socio-Political and Legal Frameworks
- 3.4.1 The Socio-Economic Environment
- 3.4.2 The Socio-Political and Legislative Environment
- 3.5 Analysis and Evaluation of Portals and Services
- 3.5.1 Introduction
- 3.5.2 Resources Employed
- 3.5.3 Degree of Implementation
- 3.5.4 Ease of Navigation and Information Retrieval
- 3.5.5 Accessibility and Availability of the Service
- 3.5.6 Up-to-Dateness
- 3.5.7 Responsibility
- 3.6 Summary
- 3.7 Activities
- 3.8 References
- Chapter 4. Regulatory aspects: basic principles
- 4.1 Introduction
- 4.1.1 The Electronic Government Law
- 4.1.2 The Purpose of the Regulation
- 4.1.3 Citizen Rights
- 4.1.4 The Workings of Electronic Government
- 4.1.5 Purpose of the chapter
- 4.2 From Privacy to IT Technician Activities
- 4.3 IT Technician Activities
- 4.4 Security Measures and Data Protection
- 4.4.1 Introduction
- 4.4.2 Privacy or Intimacy
- 4.4.3 Protection of Personal Data and Security Measures
- 4.5 The Security of Electronic Communications
- 4.6 Codes of Conduct
- 4.7 Consent and the Activities of IT Professionals
- 4.8 Summary
- 4.9 Activities
- 4. 10 References
- Appendix. Surveys evaluating electronic government portals
- A.1 Evaluation of the Development of Electronic Government
- A.2 LEFIS Metric
- A.3 Questionnaires of the LEFIS Metric
- A.4 How the LEFIS Metric is Applied
- Glossary
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